Privacy Policy

Effective Date: June 25, 2025

This Privacy Policy describes how Dabble VOIP LLC (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our telecommunications services, including mobile, fixed-line, internet, television, and related products (collectively, “Services”). We are committed to protecting your privacy and handling your data with transparency and care. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect:

We collect various types of information to provide and improve our Services, including:

a. Information You Provide Directly:

  • Contact Information: Name, address, email address, phone number.
  • Identification Information: Date of birth, national ID number, passport number, or other government-issued identification, where required for service activation or regulatory compliance.
  • Financial Information: Payment card details, bank account information, billing address, and credit history (for credit checks, with your consent where required).
  • Account Information: Usernames, passwords, security questions, and preferences.
  • Communications: Records of your interactions with us, including customer service inquiries, survey responses, voice recordings, and feedback.

b. Information Collected Automatically Through Your Use of Services:

Service Usage Data:

  • Call Data Records (CDR): Phone numbers you call or text, duration of calls, time and date of calls and texts, and data usage. Please note: We do not record the content of your calls or texts outside of a customer service related call or text.
  • Internet Usage Data: Websites visited, applications used, IP addresses, browsing history, and data volumes.
  • Location Data: Approximate location derived from network signals (cell tower IDs, Wi-Fi hotspots) or precise location if you have enabled location services on your device and granted us permission.
  • Device Information: Device type, operating system, unique device identifiers, browser type, and mobile network information.• Network Performance Data: Information about network performance and service
    quality, such as signal strength, dropped calls, and network errors.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities, preferences, and interactions with our websites and online services. This helps us personalize your experience, analyze usage, and deliver targeted advertising.

c. Information from Third Parties:

  • Credit Bureaus: To assess creditworthiness when you apply for certain services.
  • Marketing Partners: Data from third-party marketing and advertising partners, consistent with their privacy policies.
  • Publicly Available Sources: Information from public databases or other publicly accessible sources.

2. How We Use Your Information:

We use the information we collect for various purposes, including:

  • To Provide and Manage Services: To deliver, maintain, troubleshoot, and improve our telecommunications services; manage your account; process payments; and send service-related communications.
  • Customer Support: To respond to your inquiries, provide technical support, and resolve issues.
  • Billing and Collections: To accurately bill you for services, collect payments, and manage debt.
  • Network Management and Security: To ensure the proper functioning, security, and integrity of our network; detect and prevent fraud, abuse, and security incidents.
  • Personalization and Improvement: To personalize your experience, understand how our Services are used, and develop new products and features.
  • Marketing and Communications: To send you promotional offers, newsletters, and other marketing communications about our products and services or those of our partners, consistent with your communication preferences and applicable law. You can opt-out of marketing communications at any time by sending email to opt-out [at] dabblevoip.com.
  • Research and Analytics: To conduct research, analytics, and statistical analysis to understand market trends, improve our services, and develop business strategies.
  • Legal and Regulatory Compliance: To comply with legal obligations, respond to lawful requests from government or law enforcement authorities, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.• Business Operations: For internal business purposes such as auditing, data analysis, and record-keeping.

3. How We Share Your Information:

We may share your personal information with third parties in the following circumstances:

  • Service Providers and Vendors: With trusted third-party companies and individuals who perform services on our behalf, such as billing, customer care, marketing, IT, data analysis, and
    network maintenance. These parties are obligated to protect your information and use it only for the purposes for which it was provided.
  • Affiliates: With our parent company, subsidiaries, and other corporate affiliates for business and operational purposes. For Legal Reasons: When required by law or in response to valid legal processes (e.g., court order, subpoena, search warrant, government request); to protect our rights, property, or safety, or that of our customers or the public; or to enforce our terms of service.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, reorganization, bankruptcy, or other change of ownership or control, your information may be transferred as part of the transaction.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you, for research, analytical, or marketing purposes.

4. Data Security:


We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption, firewalls, secure server facilities, and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Choices and Rights:


You have certain rights regarding your personal information, which may vary depending on your
jurisdiction. These rights may include:

  • Access: The right to request access to the personal information we hold about you.• Correction/Rectification: The right to request correction of inaccurate or incomplete personal information.
  • Deletion/Erasure: The right to request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
  • Opt-Out of Marketing: The right to opt-out of receiving marketing communications from us. You can typically do this by following the unsubscribe instructions in our marketing emails or by contacting us directly.
  • Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Restriction of Processing: The right to request the restriction of processing of your personal information in certain circumstances.
  • Object to Processing: The right to object to the processing of your personal information in certain circumstances. To exercise these rights, please contact us using the “Contact Us” details below. We will respond to your request in accordance with applicable law.

6. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.

7. Children’s Privacy:

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental consent. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new
Privacy Policy on our website and updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically.

9. Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Dabble VOIP LLC
5519 East Cork Street
Kalamazoo, MI 49048

Email: info [at] dabblevoip.com
Phone: TBD

Contact Form: https://dabblevoip.com/contact-us